Re-imagining Internal Enablement
One of my responsibilities at Toast is to lead the internal teams responsible for enabling each of our Customer Success (CS) new hires. Given that we are hiring 50+ CS people a month – a majority of whom are in one of three roles – this is a key function for Toast as those employees will be the “names and faces” of Toast to our customers, interacting with them on a daily basis and will have a true impact on…