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Tag: Evolve

Re-imagining Internal Enablement

Re-imagining Internal Enablement

One of my responsibilities at Toast is to lead the internal teams responsible for enabling each of our Customer Success (CS) new hires. Given that we are hiring 50+ CS people a month – a majority of whom are in one of three roles – this is a key function for Toast as those employees will be the “names and faces” of Toast to our customers, interacting with them on a daily basis and will have a true impact on…

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Truly A Better Way to Buy Software

Truly A Better Way to Buy Software

Buying new software is fun! I know a few of you just shuddered at that statement, but trust me, when done right, it really can be. Read on to see how. Whether it is to solving a challenging problem for your team, enabling scale, or just freeing up your team members’ time to drive more value-add tasks, the benefits of a new system can really impact your team and the business. However, the current process of vendor and tool selection…

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“First 90 Days” framework

“First 90 Days” framework

I started at the Boston-based restaurant technology platform company/rocketship Toast, Inc., this month and was met with an initial surprise – one of the first things my boss told me was to not try to accomplish anything substantial any thing in the first 30 days!! As a dyed-in-the-wool member of the GSD team, I was a bit uncomfortable initially. What do you mean don’t do anything? Didn’t you hire me to get stuff done? As we explored what she meant,…

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Why Grow-Evolve-Operate?

Why Grow-Evolve-Operate?

Because I thought it was an appropriate lens through which to view my experiences throughout my tech career. Over the course of my adventures through the Boston technology scene, I have had an amazing opportunity to be part of four separate liquidity events – two IPOs (Brightcove and Eprise), and two buyouts (Endeca by Oracle, and most recently, Applause by Vista Equity Partners).  At each of these, I have joined as employee somewhere between 75 to 125, and helped them grow…

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